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Tech Support
Residential Equipment Tech Support
Fast, Reliable Support for Your Residential HVAC Needs
Whether you’re in the field troubleshooting an install or wrapping up a service call, Daikin TMI’s Contractor Tech Support Team is here to back you up with the expertise and resources you need—right when you need them.
We know how critical timely answers are when you're on the job, which is why we’ve built a responsive support system focused on minimizing downtime, ensuring first-time fixes, and boosting contractor confidence in the field.
What We Support
Our tech support covers all Daikin residential HVAC systems distributed by TMI, including:
- Split Systems
- Heat Pumps
- Furnaces
- Air Handlers
- Coils
- Smart Thermostats
- Mini-Splits / Ductless Systems
- IAQ Products and Controls
Check out Nick's Corner for helpful tools & resources
How to Reach Us
Our local Missouri, Kansas, and Illinois Daikin Dealers: Need help? You’ve got options:
NICK HODGE
(636) 893-3660
nick.hodge@tmi-stl.com
With over 20 years of HVAC experience, Nick has been a trusted resource in the industry since 2003. After spending 14 years in the field working on installations and service, he joined TMI in 2017, bringing real-world expertise to technical support. Nick manages all tech support calls for Missouri and Illinois, leading TMI’s technical support division to ensure dealers and contractors have the assistance they need. He also plays a key role in training and educating DCPs, providing hands-on classes, job site support, and troubleshooting guidance.
Mike Smith
(913) 523-4885
mike.smith@tmi-kc.com
With over a decade of experience in installation and service, Mike brings a wealth of expertise to Daikin TMi. Having worked across various industries, he specializes in providing top-quality service, ensuring seamless installations, and servicing. Mike is committed to delivering reliable solutions and exceptional customer service, working with clients to understand their needs and offer tailored solutions that exceed expectations. As a seasoned professional, he takes pride in maintaining high standards of efficiency and safety, consistently staying up to date with the latest industry products.
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Pete Kokot
(314) 784-1644
pete.kokot@tmi-stl.com
Pete Kokot has over 25 years of HVAC/R experience, with expertise in both residential and commercial systems. He began as a service technician before moving into factory-level technical support, where he became known for strong diagnostic skills and a customer-focused approach. For the past seven years, he has supported contractors and internal teams, resolved equipment issues, trained Field Service Representatives, and helped develop nationwide technical training content. As a Technical Support Specialist at Daikin TMI, he focuses on providing dealers and contractors with the tools and guidance needed to confidently install and service Daikin systems.
Need More In-Depth Training?
Our support doesn’t stop with a phone call. Ask us about upcoming contractor training events, in-person workshops, or virtual classes to stay current with the latest Daikin technologies.
