Support

SUPPORT

Whether it’s troubleshooting, technical guidance, or service coordination, our support team is committed to keeping your systems running smoothly, every step of the way.

Residential Technical Support Coverage for Daikin Comfort Pros (DCPs)

At Daikin TMI, we believe that exceptional dealers deserve exceptional support. That’s why we have a specialized residential technical support structure exclusively for our Daikin Comfort Pros (DCPs) across Missouri, Illinois, and Kansas.

With our residential tech support team, you’re not just getting answers, you’re gaining a partnership.
We’ve built this structure with one goal in mind:
To empower you, our Daikin Comfort Pros, with the confidence and clarity to deliver outstanding service every time.
We’re not just providing tech support, we’re building a foundation for dealer excellence.

FAST, LOCAL RESPONSE TIMES

DEEP KNOWLEDGE OF DAIKIN SYSTEMS

CONSISTENT SUPPORT FOR INSTALLS, DIAGNOSTICS, AND BEYOND.

NICK HODGE

Technical Support Director STL 
(636) 893-3660
nick.hodge@tmi-stl.com

With over 20 years of HVAC experience, Nick has been a trusted resource in the industry since 2003. After spending 14 years in the field working on installations and service, he joined TMI in 2017, bringing real-world expertise to technical support. Nick manages all tech support calls for Missouri and Illinois, leading TMI’s technical support division to ensure dealers and contractors have the assistance they need. He also plays a key role in training and educating DCPs, providing hands-on classes, job site support, and troubleshooting guidance.

Mike Smith

Technical Support KC
(913) 523-4885
mike.smith@tmi-kc.com

With over 20 years of HVAC experience, Nick has been a trusted resource in the industry since 2003. After spending 14 years in the field working on installations and service, he joined TMI in 2017, bringing real-world expertise to technical support. Nick manages all tech support calls for Missouri and Illinois, leading TMI’s technical support division to ensure dealers and contractors have the assistance they need. He also plays a key role in training and educating DCPs, providing hands-on classes, job site support, and troubleshooting guidance.

Additional Resources:
Daikin Tech Hub App &
Daikin City

As part of our continued commitment to dealer success, Daikin offers two powerful digital resources designed to support, educate, and empower HVAC professionals in the field and in the office: the Daikin Tech Hub App and Daikin City. These platforms are not just tools—they’re strategic assets that help elevate your day-to-day operations with real-time data, smart planning capabilities, and technical excellence.

Daikin Tech Hub App – Support at Your Fingertips

The Daikin Tech Hub App is a mobile-first resource designed to give contractors and service technicians immediate access to critical technical content. It’s your on-site toolbox in digital form.
Features include:

Installation and service manuals, wiring diagrams, and spec sheets

Troubleshooting guides with diagnostic flowcharts

Error code explanations and repair paths

Interactive field settings and configuration tools

HVAC Learning Campus access and training videos

Offline functionality for remote job sites

Daikin City – Your Digital Command Center

Daikin City is a web-based platform tailored for engineers, dealers, and project planners. It's designed to support the full project lifecycle, from concept to commissioning.

Project planning and quoting tools

Energy simulation and building application modeling

Extensive document library and product specs

Submittal package creation and proposal tools

Access to training courses and educational resources

Integration with Daikin's Logistics and
Communication Centers

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