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TMi Service Emergency Information
EGIA Daikin ELITETMi Service Emergency Information
In the event of an emergency, our TMi Service team is ready to provide immediate assistance to ensure your systems are back up and running swiftly. Our experts are equipped with the latest tools and knowledge to handle any situation efficiently.
TMi Service Emergency Information
After hour Service process:
When a customer calls in for service after hours, they have two options.
These options are presented to them when they call in (636) 532-1110 and select #2 for service.
They can leave a message (Renee’s mailbox) or they are can dial #100 (emergency mailbox).
Messages left in the emergency mailbox will be instantly forwarded via email with the voice message attached to who ever is setup to be on call (usually Keith Stumpf and Jason Vance).
To change the recipient of the emergency email:
This should only be done with Keith Stumpf, Jane or Renee’s knowledge.
Login into fax system (by STL office front door) and modify the “Emergency Mailbox” rule in Outlook.
